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Last update: 21.11.2024 13.35
Dealers
acscomputer.ch
…

acscomputer.ch
comob gmbh
Schönbühlring 59
6020 Emmenbrücke
Tel.
E-mail:
info@acscomputer.ch
Homepage:
www.acscomputer.ch
Company identification number
CHE-141.944.577 HR/MWST
VAT no.:
CHE-141.944.577 MWST
GTC:
www.acscomputer.ch
Shipping costs:
* Important:
The shown shipping price includes 1.5% prepayment discount (from CHF 200.00 order value)!

up to 27kg: free shipping
up to 50kg: CHF 40.-
from 50kg: CHF 54.-

American Express (from CHF 100.00 order value): + 0.50%
PostFinance: + 1.30%
on account (commercial, from CHF 200.00 order value): + CHF 5.00

Payment types:
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Authorized dealer for
BENQ
LINKSYS
Ratings
Detailed rating of acscomputer.ch
Delivery
Good (5.1)
Order processing
Good (5.1)
Price structure
Good (5.4)
Product range
Good (5.0)
Service & support
Good (4.9)
Shop
Good (4.9)
Overall rating:
5.1
(144)
Rating trend:
2023

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Rate acscomputer.ch
Shop rating
1.7
acscomputer.ch
28.01.2024, from lcost****************
This shop was not recommended.
On October 21, I ordered an item from this seller to replace my PC's faulty power supply. Unfortunately, the product was not in stock at the time of ordering, so I inadvertently confirmed the purchase. As soon as I realized my mistake, I tried to cancel my order... as my situation was urgent. The salesman then replied, in an inappropriate tone, that he refused to cancel my order because I was a new customer and the terms of sale specified this. I read the conditions of sale and realized that I could only claim cancellation after 6 weeks of non-delivery. I waited patiently for this period. 2 months later, the seller still doesn't want to cancel my order and laconically replies "I don't want to". Since then, he hasn't replied to any of my requests, either by e-mail or telephone... and meanwhile, my PC is still down.

An appalling experience. Don't be fooled by the attractive prices... it's a scam.
I absolutely do not recommend this site.
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Comment from acscomputer.ch on 06.03.2024
Changed on 06.03.2024
Der Kunde hat ein Netzteil bestellt was schon bei Bestellung nicht Lager war. Wenn der Hersteller Seasonic es nicht liefern kann können wir nichts ändern. Wir stornieren nach 8 Wochen gem. unseren AGB. Aus Erfahrung wissen wir das es bis 2 Monate dauern kann bis ein Artikel geliefert wird wenn nicht Lager.

Wir haben nach 8 Wochen eine Bestätigung erhalten vom Lieferant das er die Lieferung bekommt und es war auch so das es nach 9 Wochen geliefert wurde. Daher storniere ich es nicht so kurz vor Auslieferung nachdem wir für den Auftrag bereits einen grossen Aufwand hatten weil der Kunde immer und immer wieder nachfragt.

Bestellen Sie einen Artikel der nicht Lager ist, müssen Sie immer mit sehr sehr langer Lieferzeit rechnen. Unsere Lieferanten bestellen es sofort oder haben es bereits bestellt aber die Lieferungen dauern eben.
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Unsatisfactory (3.0)
Product range
Poor (2.0)
Service & support
Very poor (1.0)
Shop
Poor (2.0)
1.8
acscomputer.ch
07.06.2023, from natha************
This shop was not recommended.
Incredibly rude customer service. Took MONTHS to replace faulty hardware, and replaced it with cheaper components. Had to file complaint with the "Schweizerisches Konsumentenforum" to make any progress. Total rip-off. Avoid at all costs.
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Comment from acscomputer.ch on 08.06.2023
Esatzlieferung vom 18.10.2022 und jetzt kommt diese Bewertung...defekte Ware war EOL und wir konnten es nicht mehr Liefern bzw. PNY hat keine mehr auf Lager.
Wir haben Ihm die Nachfolger SSD gesendet.
Der Service lief direkt über den Hersteller. Dieser braucht immer so lange bis er die Ware ausstauscht.
In der Zeit konnte man froh sein überhaupt etwas zu bekommen (Corona) Er hätte auch das Geld zurück bekommen aber das wollte er nicht.
Unsere Kunden haben kein Wahlrecht (wie bei allen ElektroShops) was die Garantie betrifft. Der Hersteller entscheided ob er Repariert ausstauscht oder eine Tagespreisgutschrift macht. Konsumentenforum interssiert das nicht. Jeder der ein Garantiefall hat wird bearbeitet und ersetzt.
Unglaublich so eine Bewertung.
2 of 2 visitors found this comment helpful.
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Unsatisfactory (3.0)
Product range
Unsatisfactory (3.0)
Service & support
Very poor (1.0)
Shop
Poor (2.0)
2.2
acscomputer.ch
20.04.2023, from gsavary
This shop was not recommended.
Commande annulée car ils ont oublié de mettre les frais de livraison !
Boutique et communication que en allemand
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Comment from acscomputer.ch on 30.04.2023
Ja, leider habe ich bei einer Preisregel vergessen die Versandkosten zu inkludieren so das für einen kurzen Zeitraum alle Preise ohne die Versandkosten des Lieferanten angezeigt wurden.
Da wir drauf legen würden haben wir es innert 20min storniert und gutgeschrieben. Hätten wir mehr marge auf die Ware hätten wir natürlich ausgeliefert so wie bei einigen Bestellungen an diesem Tag auch geschehen, aber dort bekommen wir keine postitive Bewertung. Nur immer wenn etwas falsch läuft.
2 of 2 visitors found this comment helpful.
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Satisfactory (4.0)
Product range
Satisfactory (4.0)
Service & support
Very poor (1.0)
Shop
Poor (2.0)
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