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Dealers
orderflow.ch
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orderflow.ch
Orderflow AG
Industriestrasse 8
8625 Gossau ZH
Tel.
044 975 35 35
E-mail:
shop@orderflow.ch
Homepage:
www.orderflow.ch
Company identification number
CHE-114.367.766 HR/MWST
VAT no.:
CHE-114.367.766 MWST
GTC:
www.orderflow.ch
Shipping costs:
free shipping

PayPal: + 2.50%
Payment types:
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Ratings
Detailed rating of orderflow.ch
Delivery
Good (4.8)
Order processing
Good (4.9)
Price structure
Good (5.3)
Product range
Good (5.2)
Service & support
Good (4.8)
Shop
Good (4.9)
Overall rating:
5.0
(572)
Rating trend:
2024

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May

June

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Rate orderflow.ch
Shop rating
2.7
orderflow.ch
19.02.2024, from Julie**************
This shop was not recommended.
Nie wieder!
Waren im Lager, bestellt, 1 teil nicht im lager...
Statt dann die verfügbaren waren zu liefern, lieber warten, Freitag bestätigt usw.
Versand? nah erst Dienstag oder Mittwoch.... unmöglich nie wieder!
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Comment from orderflow.ch on 20.02.2024
Besten Dank für Ihre Bewertung.

In diesem Falle ging es nur darum, dass einer der beiden bestellten Artikel nicht mehr an Lager war und wir zuerst Ihre Auskunft brauchten, ob wir die Bestellung trotzdem auslösen sollten.

Am Freitag haben wir Ihre Rückmeldung bekommen und den Artikel sofort versendet.
Dieser trifft spätestens heute bei Ihnen ein.

Wir bitten daher um erneute Überdenkung der Bewertung.
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Satisfactory (4.0)
Product range
Unsatisfactory (3.0)
Service & support
Satisfactory (4.0)
Shop
Unsatisfactory (3.0)
3.0
orderflow.ch
16.02.2024, from tbimac
This shop was not recommended.
Pas de retour possible!
Suite à l'achat d'une étagère dont la description (taille) était inadaptée, le renvoi dans son emballage d'origine à mes frais, les échanges sur presque deux mois ont abouti à un refus de remboursement au motif que le carton a été ouvert et que leur fournisseur refusait la prise en charge. Quand la mauvaise foi et l'absence de considération de vieux clients empêchent le traitement d'un dossier de 80.- sur des milliers de francs d'achat, qu'ils ne s'étonnent pas de perdre des clients.
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Comment from orderflow.ch on 16.02.2024
Nous vous remercions pour votre évaluation.
Nous avons tout vérifié avec nos fournisseurs et ils ont confirmé que ce qui a été livré est exactement ce qui a été commandé.
Il aurait repris l'article à titre gracieux s'il n'avait pas été ouvert, ce qui n'était malheureusement pas le cas.
Malheureusement, nous ne pouvons pas reprendre les articles ouverts qui ont été livrés tels qu'ils ont été commandés.
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Delivery
Poor (2.0)
Order processing
Unsatisfactory (3.0)
Price structure
Satisfactory (4.0)
Product range
Satisfactory (4.0)
Service & support
Very poor (1.0)
Shop
Satisfactory (4.0)
5.5
orderflow.ch
06.02.2024, from elisa**************************
This shop was recommended.
Rundum zufrieden mit Service, Abwicklung, aber auch Rückfragen.
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Good (5.0)
Product range
Good (5.0)
Service & support
Very good (6.0)
Shop
Good (5.0)
6.0
orderflow.ch
06.02.2024, from hydrosaat
This shop was recommended.
Alles wunderbar geklappt. Gerne wieder.
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Very good (6.0)
Service & support
Very good (6.0)
Shop
Very good (6.0)
5.0
orderflow.ch
05.02.2024, from Komatsu
This shop was recommended.
Alles tip top
Die Bestellung kam schnell an.
Wenn sie die Ware an Lager haben kommt die Lieferung sehr schnell.
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Delivery
Very good (6.0)
Order processing
Good (5.0)
Price structure
Good (5.0)
Product range
Good (5.0)
Service & support
Satisfactory (4.0)
Shop
Good (5.0)
5.7
orderflow.ch
03.02.2024, from m@bhe*********
This shop was recommended.
Alles tiptop ?. Anständige Preise!
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Good (5.0)
Service & support
Very good (6.0)
Shop
Good (5.0)
4.4
orderflow.ch
30.01.2024, from Sudan
Confirmation de la commande automatisé, mais depuis, aucune actualisation: On ne sait pas si le produit a été commandé chez le fournisseur ou pas, pourquoi la livraison tarde etc.
Contacté par téléphone, le personnel du service après-vente est très poli et a réglé ma demande d'annulation très vite, le remboursement avait été effectué aussi rapidement. Mais quelle frustration de ne pas pouvoir recevoir la marchandise !
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Comment from orderflow.ch on 01.02.2024
Bonjour

Nous faisons de notre mieux pour exécuter chaque commande le plus rapidement possible, à commencer par le fait que nous traitons nous-mêmes chaque commande et que nous n'envoyons pas de confirmation de commande automatisée, mais que nous vérifions nous-mêmes et envoyons ensuite la confirmation. Parfois, nous rencontrons des difficultés de livraison indépendantes de notre volonté.
Nous espérons toutefois pouvoir vous accueillir à nouveau bientôt en tant que client Orderflow.
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Delivery
Order processing
Very poor (1.0)
Price structure
Very good (6.0)
Product range
Very good (6.0)
Service & support
Good (5.0)
Shop
Satisfactory (4.0)
5.6
orderflow.ch
27.01.2024, from Cool-n-Quiet
This shop was recommended.
Günstige Preise, Lieferung innert 24h – einwandfrei.
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Good (5.0)
Service & support
Shop
Good (5.0)
4.8
orderflow.ch
25.01.2024, from betreuer
This shop was not recommended.
Artikel war online verfügbar und 3 Arbeitstage erhältlich. Erst nachdem ich nach 1 Woche nachgefragt hatte, hab ich erfahren, dass der Artikel erst noch geliefert werden muss und 2 Wochen benötigt.
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Delivery
Unsatisfactory (3.0)
Order processing
Good (5.0)
Price structure
Very good (6.0)
Product range
Good (5.0)
Service & support
Satisfactory (4.0)
Shop
Very good (6.0)
5.8
orderflow.ch
17.01.2024, from andrinCH
This shop was recommended.
Am Mittag bestellt und am nächsten Tag war meine Bestellung bereits Zuhause.
Kundensupport war auch sehr freundlich und hat mir geholfen.
Immerwieder gerne.
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Very good (6.0)
Service & support
Very good (6.0)
Shop
Good (5.0)
5.8
orderflow.ch
13.01.2024, from bhowa*************
This shop was recommended.
Handstaubsauger Dyson V12 wurde aus dem Eurolager geliefert, darum die Verzögerung. Ware war neu und ungeöffnet.
Alles Top. Gerne wieder
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Delivery
Good (5.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Very good (6.0)
Service & support
Shop
Very good (6.0)
1.0
orderflow.ch
12.01.2024, from mobip************
This shop was not recommended.
Horrible experience, they took 35 francs to cancel an order for an item that was not in stock, after i expected for 10 days. THIEVES!
4 of 4 visitors found this rating helpful.
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Comment from orderflow.ch on 15.01.2024
Thank you for your review.
You have ordered a graphics card which was already labelled as not in stock. Unfortunately, the delivery times for graphics cards are still very difficult, but this has been known for two years.
The deduction is already pointed out in the shopping basket so that you are informed before placing the order. You have always received feedback from us within the same day, so we would ask you to reconsider your assessment.

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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Very poor (1.0)
Product range
Very poor (1.0)
Service & support
Very poor (1.0)
Shop
Very poor (1.0)
1.7
orderflow.ch
29.12.2023, from Jesú*********
This shop was not recommended.
Ruined Christmas Surprise with Zero Compensation from OrderFlow.ch

I am compelled to express my profound dissatisfaction with the abysmal service I received from OrderFlow.ch during my recent attempt to purchase a coffee machine. This experience has been nothing short of a nightmare, and I feel compelled to share my frustration.

I purchased a coffee machine from OrderFlow.ch well over a month before Christmas, thinking I had allowed sufficient time for the delivery and preparation of a surprise gift. However, just a couple of days before Christmas, during a weekend, I received the shocking news that the product was not available. The timing of this revelation was beyond inconvenient, leaving me with no opportunity to procure an alternative gift elsewhere.

The fact that I had meticulously planned and prepared for this surprise, only to have it completely obliterated by OrderFlow.ch's incompetence, is utterly infuriating. This lack of transparency and communication is inexcusable, especially during the holiday season when customers expect reliability and dependability.

To add insult to injury, no compensation or gesture of goodwill was offered by OrderFlow.ch. The complete disregard for customer satisfaction and the evident lack of responsibility demonstrated by OrderFlow.ch have left me with an irreparably negative impression.

I strongly caution anyone considering making a purchase from OrderFlow.ch to think twice, as the utter disappointment, inconvenience, and lack of compensation I experienced are not worth the risk. My Christmas surprise was ruined, and OrderFlow.ch is solely to blame for this regrettable and avoidable situation.
1 of 1 visitors found this rating helpful.
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Unsatisfactory (3.0)
Product range
Very poor (1.0)
Service & support
Unsatisfactory (3.0)
Shop
Very poor (1.0)
1.0
orderflow.ch
24.12.2023, from jmfjohn
This shop was not recommended.
Bestellt, 1 Monat gewartet, nichts. Gefragt: "tut uns leid, die Ware ist nicht mehr lieferbar".

Zahlung wurde rückerstattet, ich habe aber 1 Monat für nichts gewartet.

Zeitverschwendung, NIE WIEDER!
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Comment from orderflow.ch on 26.12.2023
Vielen Dank für Ihre Bewertung.
Sie haben bei uns einen Artikel bestellt, welcher auf unserer Webseite bereits als nicht lagernd gekennzeichnet war.
Nach zwei Wochen, nach dem wir Ihre Bestellung erhalten haben, hat der Hersteller das Produkt abgesagt, was wir ihnen umgehend mitgeteilt haben.
Die Zahlung wurde ebenfalls umgehend zurück erstattet, weshalb wir Sie bitten, die Gesamtbewertung nochmals zu überdenken.
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Very poor (1.0)
Product range
Very poor (1.0)
Service & support
Very poor (1.0)
Shop
Very poor (1.0)
3.2
orderflow.ch
19.12.2023, from anzu-*********
This shop was not recommended.
Hände weg bei Produkten die nicht lagernd sind!
Voraussichtliche Lieferzeit 8 Tage daraus wurden 4 Monate aber nur durch die Unterstützung der Ombudsstelle.
Obwohl dasselbe Produkt in einer anderen Farbe bei Orderflow an Lager war, wollten sie mir dieses nicht liefern.
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Comment from orderflow.ch on 21.12.2023
Guten Tag

Sie hatten jederzeit die Möglichkeit die Bestellung zu stornieren und die andere Farbe zu bestellen. Die ursprüngliche Bestellung war nicht an Lager, wir sind auf die Lieferungen der Hersteller angewiesen, da wir keine Artikel selbst produzieren.
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Delivery
Very poor (1.0)
Order processing
Satisfactory (4.0)
Price structure
Good (5.0)
Product range
Satisfactory (4.0)
Service & support
Very poor (1.0)
Shop
Satisfactory (4.0)
1.0
orderflow.ch
18.12.2023, from septa************
This shop was not recommended.
Wird ohne vorherige Info aus dem Ausland geliefert mit massiver Lieferverzögerung. Der Shop behauptet die Kunden via Mail informiert zu haben, was nicht stimmt.
Hände weg von diesem "Gauner"-Onlineshop!!
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Comment from orderflow.ch on 19.12.2023
Vielen Dank für ihre Bewertung.
Der Artikel wurde innerhalb von 4 Arbeitstagen geliefert, was unserer Meinung nach nicht eine enorme Verzögerung ist. Wir haben Sie direkt nach Eingang der Bestellung darüber informiert, dass der Artikel ab Europalager kommt und mit einer Lieferzeit von 2-3 Arbeitstagen zu rechnen ist. In der Vorweihnachtszeit ist die Post sehr belastet, was zusätzlich zu diesem Tag Verzögerung geführt hat.
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Very poor (1.0)
Product range
Very poor (1.0)
Service & support
Very poor (1.0)
Shop
Very poor (1.0)
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