fnac.ch

Fnac Genève Rive : service client et service commercial malhonnête et désorganisé, à éviter à tout prix

Bestellung wurde doppelt belastet und geliefert obwohl bei der Bezahlung zuerst ein Fehler erschien. Zudem haben beide gelieferten Geräte einen deutschen Stecker und können nicht verwendet werden. Kundendienst ist nachdem die Leitung 5 mal einfach beendet wurde per Telefon nicht in der Lage eine Rücksendeetikette zu erstellen - das ginge nur per E-Mail. Zudem unfreundlich und ohne jegliches Kundeninteresse.
Warte nun auf Antwort.

As other buyers have pointed out here, FNAC's stock management is appalling. I made an order of two Sonos Era 100 on the 31st of December with an expected delivery date on the 3rd of January. Ten days after and I haven’t had any updates or news.

I went to FNAC Balexert where I was told there were 20 available units in FNAC Rive but I could only get two of them if I canceled the order and bought them in the shop on a much higher and disadvantageous price. Today I cancelled the order since I am fed up of waiting. This is the first and last time I order in FNAC.

Maybe the website and the shop are independent but nevertheless the image given is really bad to the point that I might not renew my fidelity card with FNAC.

I don’t need an apologetic answer from the customer service. Given other’s experience it is useless. You should however stop offering products you cannot deliver unless you want to continue damaging the FNAC image.

bestellung wurde einseitig storniert.
angeblich probleme mit der internetseite.
scheint system zu haben.

Lange Reaktionszeit und dann nicht lieferbar, irgendwie sind die Bewertungen nachvollziehbar.

The item discounted price is CHF 1'200. Ordered it at the end of November, on Black Friday, sure it'd be shipped in time for a Christmas gift. Never received anything.

Tried to write an email to the contact address provided on their site, i.e. service-clientele@fnac.ch: mail delivery failed, (mail.fnac.ch. 217.146.49.41: timed out).

Contacted the customer services (022 306 45 00) several times. IVR messages in French and German: no Italian (yes, in Switzerland we do speak also Italian), no English voice-responders available.

Waiting for 45+ minutes each call, listening to the same melody (btw, do you know at FNAC that phone systems can vary songs/melodies to not annoy the listener?) than the music gets muted or the call drops.
This afternoon I finally reached out a French-speaking agent: asked him whether we could interact in English or Italian. «Non!», he replied, and I unambiguously understood there would be no way to get any support from him.
I asked a colleague of mine who speaks French to ask the French-speaking agent whether there is the possibility - another FNAC agent or an international phone-line - to have due support in English or Italian.
«Non!» e replied again, laconically. There is nothing at all then. Unbelievable. Year 2023, quasi 2024. Client-centered services? Pfui! E-com maturity? Something to disdain.
I humbly suggest FNAC to either cease selling items in any part of the world but Swiss-French regions and Swiss-German regions or to lift up their services to encompass at least the domestic clients, including the ones residing outside said French and German Swiss cantons.
(let me say that serving also the international occasional clients might be a valid revenue stream)

All these negative events and the fact that (i) the item was never delivered and (ii) the merchant is non responsive and provided no valid contact info as required by Visa Intl. make the purchase eligible to chargeback, the merchant being liable.
I am contacting my bank to cancel the transaction via regular chargeback to get credited back the 1'200 CHF. I'd prefer to have the item and donate it as intended initially, rather than let the money enjoy a journey back and forth through accounts and complaining on this site.

Have an happy Christmas you too, FNAC.

Webseite startet immer auf französisch
erste Bestellung wurde ohne Info von fnac storniert, absolut miserabel
Preis war attraktiv
Ich empfehle jedem der bei fnac.ch bestellt, seine Bestellung täglich zu kontrollieren, dies bis die Ware versandt wurde

I ordered a drone on promotion and it said that the item would be shipped in 2/3 days. But now more than a week has passed and they still haven't let me know anything. I wrote an email to ask for information and they didn't even reply. Really not recommended. It was the first time I ordered from this Fnac

J’ai commandée une apple Whatch le 24.11.2023 , avant dé commander j’ai bien regarder qu’il y ai du stock, c’était ok!
Depuis 6 jour je suis en attente de validation, rien ne bouge. Au SAV m’ont dit que sa peut aller encore quelques jours … de quoi ser leurs promotions si je suis en attente et pour 20 Chf de plus j’aurais l’avoir dans une autre boutique en ligne