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Last update: 21.11.2024 12.48
Dealers
Amazon.de
…

Amazon.de
Amazon EU SARL
Niederlassung Deutschland
Marcel-Breuer-Str. 12
D-80807 München
Dealer from Germany - indicated prices incl. Swiss VAT and clearance
Tel.
E-mail:
Contact form
Homepage:
www.amazon.de
HR no. (abroad)
HRB 218574 München (D)
VAT no.:
DE 814584193
GTC:
www.amazon.de
Shipping costs:
product-dependent shipping costs, see shop

credit card: product-dependent fees
Payment types:
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Ratings
Detailed rating of Amazon.de
Delivery
Satisfactory (3.7)
Order processing
Satisfactory (4.2)
Price structure
Satisfactory (4.4)
Product range
Good (4.9)
Service & support
Unsatisfactory (3.3)
Shop
Satisfactory (3.8)
Overall rating:
4.1
(22)
Rating trend:
2023

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Rate Amazon.de
Shop rating
3.5
Amazon.de
02.09.2024, from kebossa
Gute Abwicklung und schnelle Lieferung, aber Preisgestaltung enttäuschend

Die Bestellabwicklung und Lieferung funktionieren bei Amazon in der Regel ausgezeichnet und sehr schnell. Obwohl das Sortiment nicht immer alles abdeckt, ist es dennoch umfangreich und oft das größte, das ich kenne.

Grundsätzlich bietet Amazon im Vergleich zur Konkurrenz fast immer die besten Preise. Allerdings habe ich in letzter Zeit bemerkt, dass mein Kollege, der kein Prime-Kunde ist, dieselben Produkte für deutlich weniger erwerben konnte als ich. Das ist besonders frustrierend, da ich Prime-Kunde bin und für diesen Service bezahle. Es scheint unfair, dass Stammkunden und Prime-Mitglieder manchmal höhere Preise zahlen müssen als Gelegenheitskäufer.

Ein weiterer Kritikpunkt ist der Kundenservice. Sollte man einmal einen Verkäufer kontaktieren müssen, beispielsweise bei einem Garantiefall, macht es Amazon einem leider sehr schwer. Der oft propagierte Grundsatz „Der Kunde ist König“ wird hier leider nicht wirklich gelebt.

Insgesamt bin ich mit dem Service von Amazon zufrieden, aber die Preisgestaltung und der Kundenservice könnten definitiv verbessert werden.
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Delivery
Good (5.0)
Order processing
Good (5.0)
Price structure
Very poor (1.0)
Product range
Good (5.0)
Service & support
Poor (2.0)
Shop
Unsatisfactory (3.0)
4.3
Amazon.de
26.11.2023, from cedet**************
Sehr grosses Sortiment.
1 of 1 visitors found this rating helpful.
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Delivery
Unsatisfactory (3.0)
Order processing
Good (5.0)
Price structure
Good (5.0)
Product range
Very good (6.0)
Service & support
Poor (2.0)
Shop
Good (5.0)
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This Internet page displays only price comparisons among different offers. There is no direct purchasing option or support. All information is provided without guarantee. All prices shown include VAT, an advanced recycling fee and the SUISA Swiss performing rights society deduction plus all shipping costs. Brand names, product descriptions, product images and trademarks used here are the property of the companies concerned.

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