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Dealers
BRACK.CH AG
…

BRACK.CH AG
Brack.Alltron Services AG
Hintermättlistrasse 3
CH-5506 Mägenwil
Tel.
062 889 80 80
E-mail:
mail@brackalltron.ch
Homepage:
www.brack.ch
Company identification number
CHE-110.105.084 HR/MWST
VAT no.:
CHE-110.105.084 MWST
GTC:
www.brack.ch
Shipping costs:
free shipping

minimum quantity surcharge: CHF 5.90 (order value below CHF 50.00)
Payment types:
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Ratings
Detailed rating of BRACK.CH AG
Delivery
Good (5.2)
Order processing
Good (4.9)
Price structure
Good (5.1)
Product range
Good (5.3)
Service & support
Satisfactory (4.5)
Shop
Good (4.9)
Overall rating:
5.0
(865)
Rating trend:
2025

March

April

May

June

July

August

September

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Rate BRACK.CH AG
Shop rating
2.3
BRACK.CH AG
10.02.2026, from fusse**************
This shop was not recommended.
Wenn Sie eine Artikel in Originalverpackung zurückgeben, weil die Angaben (Dimensionen) im Webshop FALSCH angegeben sind, bekommen Sie statt einer Rückerstattung nur eine Gutschrift und sind gezwungen wieder bei Brack zu kaufen. Kundenfreundlich geht anders!
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Delivery
Unsatisfactory (3.0)
Order processing
Unsatisfactory (3.0)
Price structure
Unsatisfactory (3.0)
Product range
Unsatisfactory (3.0)
Service & support
Very poor (1.0)
Shop
Very poor (1.0)
6.0
BRACK.CH AG
14.01.2026, from andre********************
This shop was recommended.
Guter Shop mit einfacher Abwicklung. Sehr schneller Versand noch am gleichen Tag. Gute Aktionen mit guten Preisen. Netter und schneller Support, war sehr hilfsbereit! Werde sicher wieder hier bestellen.
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Very good (6.0)
Service & support
Very good (6.0)
Shop
Very good (6.0)
5.4
BRACK.CH AG
10.01.2026, from rene.*************
This shop was recommended.
Guter Verfolger, aber fast immer einen Schritt hinterher. Trotzdem wichtig für den Markt. Immer weiter kämpfen.
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Comment from BRACK.CH AG on 14.01.2026
Vielen Dank für die positive Bewertung. Wir geben uns Mühe immer das Beste aus uns herauszuholen, um für Kunden ein angenehmes Erlebnis bereitzustellen. Liebe Grüsse, dein Social Media Team von Brack
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Good (5.0)
Product range
Good (5.0)
Service & support
Shop
Good (5.0)
6.0
BRACK.CH AG
08.01.2026, from monarchlol
This shop was recommended.
Viel schnellere Lieferung als Digitec/Galaxus. Ich war echt total überrascht und hätte nicht damit gerechnet, dass die Lieferung so schnell kommt.
19:30 bestellt und am nächsten Tag um 10:30 geliefert.
Sortiment ist super und zum Glück nicht so überladen wie das von Amazon/Galaxus mit dubiosen Firmen, welche dann liefern.
Bis vor kurzem war ich Digitec/Galaxus Fan, jetzt Brack.
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Comment from BRACK.CH AG on 14.01.2026
Vielen Dank für diese positive Bewertung! Es freut uns sehr, dass du mit unserem Service zufrieden bist.
Liebe Grüsse, dein Social Media Team von Brack
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Very good (6.0)
Service & support
Very good (6.0)
Shop
Very good (6.0)
1.7
BRACK.CH AG
05.01.2026, from mulit************
This shop was not recommended.
Der Shop verkauf aber liefert nicht. Nie wieder!
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Comment from BRACK.CH AG on 14.01.2026
Vielen Dank für deine Bewertung und die damit verbundene Kontaktaufnahme. Wir bedauern sehr, dass du mit unserem Service nicht zufrieden bist. Wir würden gerne gemeinsam eine Lösung finden. Dürfen wir dich daher bitten, uns eine Referenz wie Kunden-, Rechnungs- oder Auftragsnummer an mail@brack.ch zukommen zu lassen? Dann widmen wir uns dem gerne. Besten Dank für dein Verständnis und deine Zusammenarbeit. Liebe Grüsse, dein Social Media Team von Brack
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Poor (2.0)
Product range
Satisfactory (4.0)
Service & support
Very poor (1.0)
Shop
Very poor (1.0)
6.0
BRACK.CH AG
05.01.2026, from balle***************************
This shop was recommended.
Schnelle und zuverlässige Lieferung, transparente Lagerinfos, gute Kommunikation - und natürlich gute Preise
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Comment from BRACK.CH AG on 14.01.2026
Vielen Dank für diese positive Bewertung! Es freut uns sehr, dass du mit unserem Service zufrieden bist.
Liebe Grüsse, dein Social Media Team von Brack
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Very good (6.0)
Service & support
Very good (6.0)
Shop
Very good (6.0)
4.2
BRACK.CH AG
18.12.2025, from usa-yellowstone@blue
This shop was not recommended.
Defekte Ware erhalten.
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Comment from BRACK.CH AG on 22.12.2025
Das tut uns sehr leid zu hören! Das gehört nicht zu unserem Standard. Am besten melden Sie sich an mail@brack.ch. Dort wird man Ihnen ideal weiterhelfen können.
Freundliche Grüsse
Ihr Social Media Team von Brack
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Delivery
Good (5.0)
Order processing
Very poor (1.0)
Price structure
Good (5.0)
Product range
Good (5.0)
Service & support
Satisfactory (4.0)
Shop
Good (5.0)
6.0
BRACK.CH AG
03.12.2025, from Apple89
This shop was recommended.
Hat alles super funktioniert - von der Bestellung, über die Kommunikation bis zur schnellen Lieferung. Und zudem noch zum besten Preis.
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Comment from BRACK.CH AG on 09.12.2025
Vielen Dank für deine positive Bewertung! Es freut uns, dass du mit unserem Service zufrieden bist.
Liebe Grüsse
Dein Social Media Team von Brack
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Very good (6.0)
Service & support
Very good (6.0)
Shop
Very good (6.0)
5.8
BRACK.CH AG
28.11.2025, from ahaenni
This shop was recommended.
Unser Stammlieferant, Privat und Geschäftlich ??????
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Good (5.0)
Product range
Very good (6.0)
Service & support
Very good (6.0)
Shop
Very good (6.0)
5.8
BRACK.CH AG
02.09.2025, from makmic
This shop was recommended.
Magasin toujours au top!
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Very good (6.0)
Service & support
Very good (6.0)
Shop
Good (5.0)
4.0
BRACK.CH AG
08.08.2025, from Norbe***********
This shop was not recommended.
Brack.ch lost me as a customer.
Bought an HDD for my NAS that failed after less than two months — under warranty. When I tried to return it, they expected me to pay for the return shipping, even though nowhere in their return or warranty policies is this clearly stated. Their so-called “bring-in warranty” apparently means “your problem, your shipping costs.”
If you expect decent customer service and fair handling of warranty issues, shop elsewhere. Amazon, Digitec, even smaller resellers do much better.
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Comment from BRACK.CH AG on 15.08.2025
Thank you for your review and for contacting us. We are very sorry that you are not satisfied with our service. We would like to work with you to find a solution. Could you please send us a reference such as your customer, invoice or order number to mail@brack.ch? We will then be happy to look into the matter. Thank you for your understanding and cooperation. Best regards, your Brack social media team
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Delivery
Good (5.0)
Order processing
Satisfactory (4.0)
Price structure
Good (5.0)
Product range
Good (5.0)
Service & support
Very poor (1.0)
Shop
Satisfactory (4.0)
5.7
BRACK.CH AG
15.07.2025, from rene.********************
This shop was recommended.
Die Bestellabwicklung ist übersichtlich, klar und einfach. Ich hole jeweils die Ware in Mägenwil ab. Benachrichtigung per SMS, ideal. Ich hatte letztes Jahr beim Erfassen des Kundenportals Probleme. Unterstützung durch Support war mega. Vielen Dank
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Comment from BRACK.CH AG on 18.07.2025
Vielen Dank für deine positive Berwertung. Es freut uns sehr, dass du mit unserem Service zufrieden bist! Liebe Grüsse das Social Media-Team von Brack
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Delivery
Very good (6.0)
Order processing
Very good (6.0)
Price structure
Very good (6.0)
Product range
Good (5.0)
Service & support
Very good (6.0)
Shop
Good (5.0)
4.3
BRACK.CH AG
11.06.2025, from SKYLOX
Retours payants. Service long.
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Comment from BRACK.CH AG on 16.06.2025
Vielen Dank für deine positive Bewertung! Es freut uns sehr, dass du mit unserem Service zufrieden bist. Liebe Grüsse, dein Social Media Team von Brack
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Delivery
Good (5.0)
Order processing
Good (5.0)
Price structure
Good (5.0)
Product range
Good (5.0)
Service & support
Poor (2.0)
Shop
Satisfactory (4.0)
2.3
BRACK.CH AG
28.04.2025, from axonty
This shop was not recommended.
Artikel verfügbar, Artikel bestellt, Artikel wird nicht geliefert da nich verfügbar. Dafür gibt es nur eine lapidare Email spät abends damit keine Bestellung bei einem anderen Shop mehr möglich ist.
0 of 2 visitors found this rating helpful.
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Comment from BRACK.CH AG on 01.05.2025
Vielen Dank für Ihre Bewertung und die damit verbundene Kontaktaufnahme. Wir bedauern sehr, dass Sie mit unserem Service nicht zufrieden sind und ungenügende Erfahrungen gemacht haben. Gerne würden wir mehr über die Hintergründe Ihres Falles erfahren, um gemeinsam eine Lösung zu finden. Dürfen wir Sie daher bitten, uns eine Referenz wie Kunden-, Rechnungs- oder Auftragsnummer an mail@brack.ch zukommen zu lassen? Dann widmen wir uns dem gerne. Besten Dank für Ihr Verständnis und Ihre Zusammenarbeit. Freundliche Grüsse, Ihr Team von Brack
1 of 1 visitors found this comment helpful.
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Unsatisfactory (3.0)
Product range
Satisfactory (4.0)
Service & support
Very poor (1.0)
Shop
Satisfactory (4.0)
4.3
BRACK.CH AG
28.03.2025, from Stefan600
Also der Support war nicht wirklich behilflich und beim zurückschicken eines tadellos funktionierende Produkt haben sie mich rund 10% vom Kaufpreis als gebühren verlangt. ich hatte das auch auf Ricarod oder Ebay verkaufen können mit mehr Gewinn.
1 of 2 visitors found this rating helpful.
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Comment from BRACK.CH AG on 03.04.2025
Vielen Dank für die positive Bewertung! Freundliche Grüsse, Ihr Team von BRACK.CH
0 of 1 visitors found this comment helpful.
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Delivery
Very good (6.0)
Order processing
Good (5.0)
Price structure
Good (5.0)
Product range
Satisfactory (4.0)
Service & support
Poor (2.0)
Shop
Satisfactory (4.0)
3.2
BRACK.CH AG
05.03.2025, from max.g**********************
This shop was not recommended.
I have never had such a terrible online shopping experience as I did with brack.ch. I ordered a product and returned it—expecting a straightforward process like any reputable online store. However, to my surprise, after printing the return label, I discovered at the post office that I actually had to pay for the return myself.

This was nowhere clearly communicated during the purchase or return process, and I find it completely unacceptable in 2025 for an online retailer to not offer free returns—especially when competitors like Digitec/Galaxus provide a much smoother and more customer-friendly experience.

From now on, I’ll be sticking to Digitec/Galaxus, where at least I know what to expect and don’t get unpleasant surprises at the post office. Avoid brack.ch unless you’re willing to risk extra costs and frustration.
1 of 3 visitors found this rating helpful.
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Delivery
Very poor (1.0)
Order processing
Unsatisfactory (3.0)
Price structure
Very good (6.0)
Product range
Good (5.0)
Service & support
Very poor (1.0)
Shop
Unsatisfactory (3.0)
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