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Last update: 21.09.2024 07.34
Dealers
Galaxus
…

Galaxus
Digitec Galaxus AG
Pfingstweidstrasse 60
8005 Zürich
Tel.
044 575 98 00
E-mail:
galaxus@digitecgalaxus.ch
Homepage:
www.galaxus.com
Company identification number
CHE-109.049.266 HR/MWST
VAT no.:
CHE-109.049.266 MWST
GTC:
www.galaxus.com
Shipping costs:
free shipping

product-dependent minimum quantity surcharge: CHF 9.00
Payment types:
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Ratings
Detailed rating of Galaxus
Delivery
Good (5.2)
Order processing
Good (5.5)
Price structure
Good (5.2)
Product range
Very good (5.6)
Service & support
Good (5.0)
Shop
Good (5.4)
Overall rating:
5.3
(1'520)
Rating trend:
2023

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Rate Galaxus
Shop rating
1.8
Galaxus
07.05.2024, from nospa*********************
This shop was not recommended.
Aucun commentaire vous fera changer d'avis à moins que votre score ne dépasse plus les 3.

L'automatisation n'est pas une excuse magique.

Votre site s'apparente plus à un bric-à-brac ou à une Foir'Fouille, bazar, plutôt qu'à un site de e-commerce géré par une multinationale.
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Comment from Galaxus on 08.05.2024
Bonjour,

Nous vous remercions d'avoir pris le temps de laisser une évaluation et regrettons que cette dernière soit négative.

Sans référence communiquée de votre part, nous ne pouvons malheureusement pas vous proposer de service personnalisé mais, si vous rencontrez le moindre problème avec l'une de vos commandes, ou pour toute autre question, nous nous tenons à votre disposition par mail, chat ou téléphone au travers du helpcenter : https://helpcenter.galaxus.ch/hc/fr/requests/new

Meilleures salutations,
Team Galaxus
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Delivery
Poor (2.0)
Order processing
Poor (2.0)
Price structure
Very poor (1.0)
Product range
Unsatisfactory (3.0)
Service & support
Poor (2.0)
Shop
Very poor (1.0)
2.3
Galaxus
30.11.2023, from enzzv
This shop was not recommended.
Les délais de livraison ne sont presque jamais respectés! Sur mes 7 dernières commandes, 5 problèmes! Cette entreprise devrait être mise en justice pour publicitaire mensongère. Vivement l'arrivée d'Amazon en Suisse. Le service client est execrable.
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Comment from Galaxus on 30.11.2023
Bonjour,
Nous vous remercions d'avoir pris le temps de laisser une évaluation et regrettons que cette dernière soit négative.
Bien que les délais annoncés sur le site soient tenus dans ~95% des cas, ceux-ci restent des estimations et ne sont donc jamais garantis.
Nous vous prions de bien vouloir nous excuser pour la gêne occasionnée et vous remercions pour votre compréhension ainsi que votre patience.
Cordialement,
Team Galaxus
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Satisfactory (4.0)
Product range
Satisfactory (4.0)
Service & support
Very poor (1.0)
Shop
Unsatisfactory (3.0)
1.7
Galaxus
11.02.2023, from dotRox
This shop was not recommended.
Toujours pas de contact.
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Comment from Galaxus on 13.02.2023
Bonjour,

Nous vous remercions d'avoir pris le temps de laisser une évaluation et regrettons que cette dernière soit négative.

Si nous nous basons sur la référence de commande indiquée, cette dernière vous a été remboursée il y a maintenant plusieurs mois.

En cas de doutes ou de questions, notre service client se tient à votre disposition par mail, chat ou téléphone : https://helpcenter.galaxus.ch/hc/fr/requests/new

Cordialement,
Team Galaxus
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Unsatisfactory (3.0)
Product range
Unsatisfactory (3.0)
Service & support
Very poor (1.0)
Shop
Very poor (1.0)
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