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Last update: 19.02.2025 03.28

Gonser

Gonser AG
Galgenried 18
6370 Stans

Homepage:
www.gonser.ch
Company identification number
CHE-114.830.008 HR/MWST
VAT no.:
CHE-114.830.008 MWST

Shipping costs:
up to CHF 35.00 order value: CHF 6.90
from CHF 35.00 order value: free shipping

Payment types:
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Ratings
Detailed rating of Gonser
Delivery
Good (4.8)
Order processing
Good (5.1)
Price structure
Good (5.0)
Product range
Good (4.9)
Service & support
Satisfactory (4.3)
Shop
Good (4.7)
Overall rating:
4.8
(1'036)
Rating trend:
2024

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Trend
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  • Newest date first
  • Oldest date first
  • Most helpful first
  • Highest rating first
  • Lowest rating first
Rate Gonser
2.7
Gonser
29.08.2024, from niede***********
This shop was not recommended.
Wollte Ware zurückschicken der Termin ist Morgen am 30.08.24 Nach mehrmaligem. kontaktieren meinerseits habe ich bis heute den Rücksendeschein nicht erhalten. Dass man sie nicht tel. Erreichen kann finde ich eine Zumutung.
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Delivery
Unsatisfactory (3.0)
Order processing
Satisfactory (4.0)
Price structure
Satisfactory (4.0)
Product range
Unsatisfactory (3.0)
Service & support
Very poor (1.0)
Shop
Very poor (1.0)
2.8
Gonser
29.06.2024, from sarah****************
This shop was not recommended.
Mir wurde eine terminierte Lieferung versprochen und schriftlich bestätigt. Hat nicht funktioniert! Bin sehr enttäuscht und unzufrieden! Der Kundenservice lässt auch zu wünschen übrig! Schade, denn Gonser hat interessante Produkte zu vernünftigen Preisen, aber bei dem Service: nie wieder!
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Delivery
Very poor (1.0)
Order processing
Good (5.0)
Price structure
Satisfactory (4.0)
Product range
Satisfactory (4.0)
Service & support
Very poor (1.0)
Shop
Poor (2.0)
3.3
Gonser
08.01.2024, from mica.******************
This shop was not recommended.
Gonser livre par l'intermédiaire de Planzer qui adresse un questionnaire pour le lieu de livraison.
Mon colis a été déposé au bord de la route alors qu'ils avaient validé la livraison devant ma porte.
Le colis a disparu et Gonser me renvoit à la loi et à mon assureur. Je devrais déclarer un vol !
Le service clientèle est inexistant !
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Delivery
Very poor (1.0)
Order processing
Very good (6.0)
Price structure
Satisfactory (4.0)
Product range
Satisfactory (4.0)
Service & support
Very poor (1.0)
Shop
Satisfactory (4.0)
2.8
Gonser
22.08.2023, from austi*******************
This shop was not recommended.
Does not respect promised delivery dates. Bought three items. Tracking said to be delivered 22/08/2023, but after calling customer services they said no order scheduled for delivery. They said that maybe, the next day and other items the following days. Not good enough. I paid for delivery. I could have purchased the elsewhere. When you promise something, do it!
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Delivery
Very poor (1.0)
Order processing
Very poor (1.0)
Price structure
Unsatisfactory (3.0)
Product range
Satisfactory (4.0)
Service & support
Satisfactory (4.0)
Shop
Satisfactory (4.0)
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