Avoid this seller at all costs.
The terms and conditions are dishonest, and their approach to customer service reflects a complete lack of business ethics. I’ve never encountered such a frustrating experience in my life in Switzerland.
Here’s what happened: I accidentally ordered the wrong tire size and requested to exchange it for the correct size. When I contacted their support team, I was told that I needed to place a completely new order and return the incorrect tires at my own expense.
I asked them to modify the order and apply the same payment toward the correct size, but they refused.
Following their instructions, I placed a new order and returned the incorrect tires. I was told I would receive a refund for the difference, minus a 150 CHF fee. However, after receiving the correct order, they refused to return the remaining 400 CHF. Instead, they informed me via email that I could only use the balance toward other purchases from their shop, which I don’t need.
This entire process has been a nightmare, from the unfair 150 CHF fee to the refusal to refund my money. It’s clear they have no intention of resolving issues fairly or professionally. Holding my 400 CHF without consent is unacceptable and amounts to theft.
I strongly advise against purchasing from this seller.
Email proof:
info@reifen-könig.ch info@reifen-könig.ch via reifen-könig.ch
Thu, Sep 19, 2:01?PM
You can return the tires at your own expense...we will return them to our supplier.
According to the terms and conditions, you will be deducted from 150.-.
the other tires are available. It's best to order them immediately and pay for them. then send the tires back. You will then receive a differential credit for the remaining amount. important: 150.- will be deducted.